This is just a guide. Special arrangements and variations to the procedure are made when you live outside the Newcastle/Lake Macquarie area. Most of our pets are available for interstate adoption. Please contact us about this procedure.
A two-week trial begins on the day of adoption. If at the end of the trial period, you are happy to adopt the pet, and we are happy to allow it, then we will file the change of ownership paperwork with council making you the legal owner.
Approximately two to four weeks after the end of the trial you will receive the ownership documentation in the mail from the council. Please check it to make sure all your contact details are correct. Remember to contact any NSW council if you change your phone number or address in the future.
If you decide to return the animal within the trial period we will refund your Adoption Fee less a $100 admin fee or your deposit. This may vary if you adopted a baby puppy. Read details about deposits, trial period, and refunds.
If you are approved to adopt a dog but cannot take him or her home straight away you may want to leave a deposit so you don’t miss out. If you need to return your dog before or after the trial period can you get a refund? Please read all these details on our deposits, trial period, and refunds page.
If you don’t see a pet on our website that you like, please check our site tomorrow, as we add new dogs and puppies every day. There are dogs and cats of all breeds, including purebreds, waiting in pounds and eventually, your dream dog will become available. There is no need to go to a pet shop or breeder!
Can’t decide which one of our adorable pets would be best for you? We know their personalities and needs and can recommend one or more which will suit your lifestyle. Please email us and we can help.
If a pet on our website is marked “On Hold” it means they are temporarily unavailable for adoption. It may be because they are recovering from a cold, or maybe someone has paid a deposit on them*. They will either be available again soon or adopted soon. If you are interested in this pet, please ring or email the contact person in the ad and leave your contact details. If or when the pet becomes available you will be contacted.
*Our holding deposit is 50% of the Adoption Fee and is not refundable if you change your mind. Deposit and refund details.
If a pet is marked “On Trial” it means they have been adopted and are on their 2 week trial period. If you are interested in this pet, please ring or email the contact person in the dog’s profile and leave your contact details. If the trial doesn’t work out, you will be contacted.
There are many good reasons why it is better to adopt a rescued dog or cat than to get one from any other source: